FAQ
bg
How many minutes before the event does the auditorium open?

The doors to the auditorium open one hour before the event, and admission to the auditorium begins 30 minutes before the start.

Do children receive discounts for attending concerts?

Yes, children under 4 years old can attend the event free of charge without a separate seat, and children under 12 years old must be accompanied by adults and have a separate ticket for the child.

What if I have a counterfeit ticket?

The organizer is not responsible for counterfeit tickets, so you should buy tickets from official operators.

Can I bring animals into the auditorium?

According to the rules of visitation, animals are not allowed.

What is strictly prohibited for visitors in the auditorium?

Entering with ice cream and outerwear, smoking, consuming alcoholic beverages and narcotic/toxic substances, bringing weapons and pyrotechnic products. For more details, please refer to the rules for spectators.

Is photography/video recording permitted?

Only with the permission of the administration or event organizer.

Lost your belongings during the event? What should you do?

We advise you to keep a close eye on your personal belongings, as the administration and organizer are not responsible for lost items or damaged property.

Is the Palace equipped for people with disabilities?

Yes, we want everyone to feel comfortable when visiting the event, so we have created the necessary conditions for people with disabilities. There are several seats for people with disabilities in the stalls, ramps have been installed, and there is a separate cloakroom, dressing room, and entrance to the hall.

Can a spectator be denied entry to an event?

Yes, if the spectator violates the rules of conduct, for example, refuses to undergo a security check at the entrance to the Palace, is under the influence of alcohol, drugs, or toxic substances, behaves inappropriately and aggressively, and poses a threat to other visitors.

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